Last updated: 3 July 2025

1. Trust is clarity in action

At Illumiaid (ABN 99 254 139 297), protecting your personal information isn’t an afterthought — it’s core to how we work.

This policy explains how we collect, use and protect your data when you visit www.illumiaid.com or connect with Illumiaid through our services.

We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

By using this site or engaging with our content, you agree to this policy.

2. What we collect

2.1 Information you provide

• Name, email, phone
• Professional details (role, organisation)
• Event, diagnostic and session history
• Payment details (if relevant)
• Preferences and communication choices
• Feedback and personal reflections

2.2 Information collected automatically

• IP address and device data
• Browser, OS and referrer info
• Page visits, links clicked, time spent
• Cookies (see Section 7)

3. Why we collect it

• To connect and communicate with you
• To deliver diagnostic results and insights
• To offer services and fulfil speaking engagements
• To process payments (if applicable)
• To improve the site and content
• To meet legal obligations
• To protect integrity and prevent misuse

4. Our legal grounds

• Contract performance (what you request from us)
• Legitimate interests (helping you access clarity and connection)
• Consent (where required)
• Legal compliance

5. Who we share with

• Trusted service providers (hosting, email platforms)
• Professional advisors (legal and financial)
• Law enforcement or regulators (where required)

We do not sell your data. Ever.

6. Cross-border use

Data is primarily stored in Australia, but may be processed overseas by trusted providers (e.g. cloud services in the USA or EU).

Wherever it goes, we protect it. By engaging with us, you consent to this.

7. Cookies

Cookies help us improve your experience.

7.1 Types of cookies

• Essential cookies (for site functionality)
• Analytics cookies (to understand usage)
• Preference cookies (to remember settings)

7.2 Managing cookies

You can disable cookies in your browser settings, but the site may not work properly without them.

8. Your rights

You have the right to:

• Access and correct your personal information
• Request deletion (where possible)
• Object to or restrict processing
• Withdraw consent (where applicable)
• Make a complaint (see Section 10)

Contact us at any time to exercise these rights.

9. How long we keep data

We retain personal information only as long as needed for business, legal, or practical reasons. When no longer needed, it is securely deleted or de-identified.

10. Children’s privacy

This site and our work are for adults and professionals. If personal data from a minor is collected in error, we will delete it.

11. Updates to this policy

We may update this policy occasionally. Check this page — the "Last updated" date reflects the current version.

12. Contact us

Illumiaid
Email: hello@illumiaid.com

13. Complaints

If something doesn’t feel right:

• Contact us first. We will respond within 30 days.
• If unresolved, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Address: GPO Box 5218, Sydney NSW 2001
Website: oaic.gov.au